Submit.
Confirm.
Pay. Install.
Four clean steps from booking request to install complete. You submit the job, we confirm the scope and issue a flat-fee Stripe invoice, you pay up-front, we book the install and reach out to your customer to schedule. No invoicing after the job. No chasing. No surprises on-site.
- Payment
- Flat fee · Pre-paid
- Processor
- Stripe (card)
- Reply
- Same business day
- Install lead time
- 2–5 business days
- Operating days
- Mon–Fri
Four steps. No surprises.
You submit the install request.
Email, the partner portal, or a CSV upload, whichever fits your workflow. We need enough to qualify the job and run it through our approved-tables list. If anything's outside scope, we tell you before the invoice goes out, not on the day of install.
- Customer name + delivery address
- Table model & size (7ft / 8ft / 9ft)
- Access notes (stairs, lift, parking)
- Preferred install window
We confirm the scope.
We check the job against our approved table list and the access info, and calculate any surcharges (stairs, restricted access, regional zone). The moment the job is confirmed internally, your flat-fee Stripe invoice goes out with the full breakdown. One invoice per install, line items visible, GST itemised. No grey areas, no hourly billing.
- Job is on the approved tables list
- Access matches the booking notes
- Surcharges applied (if any), fully itemised
- Single Stripe invoice with GST + ABN
You pay the Stripe invoice.
Stripe-hosted secure payment page, paid by card. Tax invoice is emailed instantly to whichever address you nominate, ready straight away for your bookkeeping. The job doesn't leave the queue until payment clears, which is usually under a minute.
- Visa, Mastercard, Amex
- Secure Stripe-hosted checkout
- PCI-DSS via Stripe. We never see card data
- Tax invoice issued instantly on payment
We book it in and reach out to your customer.
Once payment clears, the booking slots into our installer's calendar. Our team contacts your customer directly to confirm date, time window and any final access details, using your branded job card if you've supplied one. On the day, the installer arrives, completes the install, gets the satisfaction survey signed, takes the two completion photos, and emails the proof pack to your inbox within two hours of finishing.
- Solo trained installer arrives in plain uniform
- Slate levelled to ±0.005″, cloth recovered, accessories fitted
- Two completion photos taken on-site
- Customer-signed satisfaction survey
Why we run pre-paid.
Pre-paid is the structural decision that makes everything else work. Flat scope, flat rate, no surprises on either side.
One invoice. One payment.
No 30-day terms. No chasing. No partial billing. The price you see at booking is the price you pay. Your bookkeeper opens one Stripe receipt per job, not a stack of net-30s.
No scope creep on-site.
Because the scope and surcharges are locked at booking, our installer can't add fees mid-install. If something genuinely needs more work, we flag it back to you in writing, never to your customer.
Your install is held, not queued.
Paid jobs are confirmed jobs. We don't double-book or bump confirmed installs. If we accept your booking, your customer gets that slot.
GST handled cleanly.
Each invoice has GST itemised and our ABN on it. Drop the Stripe PDF straight into Xero or MYOB. No re-keying, no end-of-month reconciliation.
At submission
- +Customer name and full delivery address
- +Table model and size (7ft / 8ft / 9ft slate)
- +Access notes: stairs, narrow doorways, parking
- +Preferred install window (date or week)
- +Your branded job card if you want it used on-site (optional)
- +PO number for your records (optional)
After install
- →Two completion photos to your inbox
- →Customer-signed satisfaction survey
- →Stripe tax invoice with GST + ABN
- →Monthly statement of all bookings (CSV on request)
- →Direct line to your dedicated ops contact
- →Photo audit trail kept on file for 24 months
The payment questions every retailer asks.
- When do you charge?
- At the booking confirmation step. The moment we've confirmed the job internally, your Stripe invoice goes out. The install slot is held for 48 hours pending payment; after that it returns to the queue.
- What if the customer cancels after we’ve paid?
- Full refund if the cancellation reaches us 7+ business days before the install. Within 7 days we retain a flat cancellation fee to cover the installer’s reserved slot, as set out in the rate card. We never charge for cancellations caused by access issues we caught at quote stage.
- Can we run a monthly invoice instead of per-install?
- Not at this stage. Pre-paid per-install is what keeps the model simple and our calendar honest. For high-volume partners (40+ installs/month) we can discuss a credit balance arrangement, but it’s the exception not the rule.
- Do you store our card details?
- No. Stripe handles payment data end-to-end. We never see, store or transmit card numbers. PCI-DSS Level 1 compliance lives with Stripe.
- How does GST work?
- We’re GST-registered. Every Stripe invoice itemises the base rate, any surcharges, and 10% GST as separate lines. Our ABN appears on every invoice. The PDF is a valid Australian tax invoice you can drop straight into your accounting software.
- Can the customer pay us directly?
- No. The partnership is between us and the retailer. We never take payment from your customer, never quote them follow-up work, never hand out business cards. Your customer pays you for the table; you pay us for the install.
Ready to send your first booking?
Tell us your volume and the metros you sell into. We reply the same business day, and onboard you the same day with a rate card and capacity confirmation.